License statuses
| Status | What it means | What to do |
|---|---|---|
| Active | This site is activated and gets updates | Nothing |
| Not activated | No license key is saved on this site | Paste your key and click Activate |
| Not connected | The activation for this site was removed in your account, or an earlier activation could not be finished | Click Activate again (or Remove the old activation, then Activate) |
| Revoked | The license was revoked, for example after a refund | Buy a new license to keep getting updates |
| Could not check | The license server could not be reached just now. Your key is kept | Try Check license later. Usually a temporary network issue on your host |
The License tab remembers the last answer for 12 hours, so the page opens fast. Click Check license to ask again now.
Common activation errors:
- This is not a valid license. Please double-check it and try again. The key is mistyped. Copy it again from your dashboard, without spaces.
- This license is not valid for this product. The key is for another product.
- This license has been revoked. See Revoked above.
- A message about the activation limit: every site the license allows is in use. Deactivate one, or upgrade your license.