w Docs

The suggestion banner does not show

1 min readUpdated November 9, 2026
  1. Detection is off. Check that the switch for country or browser is on, with Show a banner, on the Detection tab.
  2. You already chose. After you pick a language or close a banner, it does not show again. Delete the cls_lang_choice cookie or use a private window.
  3. You are logged in as an editor or administrator. Detection skips logged-in users who can edit posts. Test in a private window.
  4. Nothing to suggest. The banner only offers an enabled language that is different from the page’s language. A visitor from France on a French page sees nothing.
  5. No country found. For country detection, check the status box on the Detection tab. See Setting up country detection on your CDN or host.
  6. Your browser’s first language is the page’s language. For browser detection, the first of your browser languages that the site has must differ from the page.
  7. A JavaScript problem. The banner is added by the plugin’s script. See Clicking the button does nothing.

Testing tip: to test country detection from another country, use a VPN with a private window. To test browser detection, change your browser’s language order (Chrome: Settings β†’ Languages; Firefox: Settings β†’ Language).